Question: How long does it take to ship my order?

Answer: Order processing time is usually 1-3 business days. Delivery time depends on your location and the shipping method you choose . We offer several shipping options, including standard shipping and express shipping, to ensure you receive your order as quickly as possible. possible. Please note that in some cases there may be delays due to unforeseen circumstances . However, we will inform you of the status of your order as soon as possible.

Question: How much are the shipping costs?

Answer: Shipping costs depend on your location and the shipping method you choose . The exact shipping costs will be displayed during the checkout process before you complete your order.

Question: Do you also ship internationally?

Answer: Yes, we ship internationally to many countries. Shipping costs and delivery times depend on your location and the shipping method you choose. Please note that international orders may be subject to additional duties or taxes , which are the responsibility of the recipient.

Question: Can I track my order?

Answer: Yes, once your order has been shipped, we will send you a confirmation email with a tracking link so you can track the status of your delivery.

Question : What happens if my order is damaged or faulty ?

Answer : We always make every effort to ensure that all of our orders are dispatched in perfect condition. However, if your order is damaged or faulty , we ask that you contact us within 48 hours of receiving the goods to find a solution . Please keep the damaged goods and the original box for a possible return. "

Question : What payment methods do you accept?

Answer: We accept a variety of payment methods to ensure you can choose the option that is most convenient for you. These include credit cards ( Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Klarna.

Question: Is my credit card information stored securely?

Answer: We take the security of your data very seriously and therefore use the latest technologies to ensure that your credit card details are safe and secure. We use SSL encryption to protect your payment information and never store your data on our own servers. All payments are processed via a secure connection. However, please note that when paying via a bank or payment provider, your data may be transferred to these third parties .

Question: When will my account be charged?

Answer: Your account will usually be charged when you complete your order . However, in some cases , we may not charge your payment until your order has been shipped.

Question: Can I pay by invoice ?

Answer: We do not currently offer payment by invoice . However, we are working on offering additional payment options in the future .

Question: What happens if I provide incorrect payment information ?

Answer: Please make sure you provide the correct payment information to ensure a successful payment. If you have accidentally provided incorrect information, please contact us as soon as possible so that we can resolve the issue. Please note that if you pay via a bank or payment provider, your data may also be passed on to them.

kundenportal@dekocat.de

At Dekocat , we want to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order, you can request a return or exchange within 14 days of receiving the goods. The EU Consumer Rights Directive stipulates that consumers have the right to withdraw from the purchase contract within 14 days of receiving the goods, without having to provide a reason.

Please contact our customer service to obtain a return authorization number and further instructions for returns or exchanges. Please note that the item must be in unused and resalable condition , and you are responsible for the return shipping costs unless the item is faulty or damaged . We will refund the full purchase price. including shipping costs, once we have received the returned goods.

Please note that customized or custom-made items are excluded from the right of withdrawal unless they are faulty or damaged.

We are always striving to improve our customer service. If you have any questions or concerns about your purchase, please do n't hesitate to contact us. We are happy to help ensure you are a satisfied Dekocat customer .

kundenportal@dekocat.de

Question: Where can I find information about the products?

Answer: We strive to provide as much information as possible about our products. On each product page you will find a detailed description of the product, including size, materials, care instructions and other specific features. In addition, we show several pictures of the product from different angles to give you a better impression. If you have any further questions about a product, do not hesitate to contact us - we are happy to help you!

Question: Are the product images realistic?

Answer: We try to display our products as realistically as possible so that you get an accurate idea of ​​what the product looks like. However, please note that colors may vary slightly in reality due to screen settings and lighting. If you are unsure whether the color or material meets your expectations, please contact us and we will help you.

Question: Can I return products if they do not meet my expectations?

Answer: Yes, we accept returns if you are not satisfied with a product or it does not meet your expectations. However, please note that returns must be made within 15 days of receiving the product and the product must be returned unused and in its original packaging. For more information, see our exchange and return policy.